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Faqs

What types of mattresses do you offer?

We offer a variety of mattresses including pocket spring hybrid and foam versions. You can select from standard size options or request a custom size in the appropriate section.

What makes Sleep Smart mattresses unique in the UAE and GCC market?

At Sleep Smart, we specialize in high-quality sleep solutions that lead the market in innovation. We are the exclusive distributors of some of Europe’s finest mattresses, featuring advanced materials like bioceramics and cooling technologies tailored to enhance sleep quality and improve well-being.

How do Sleep Smart mattresses help with temperature regulation during sleep?

Our X-Bio Arctic Mattress features Artic fabric designed to significantly cool down the sleep surface, restoring the body’s ideal sleeping temperature for those who experience heat or sweat during the night.

Can Sleep Smart mattresses improve physical health?

Yes, our mattresses incorporate unique materials that offer health benefits. For example, the X-Bio Ceramic Mattress contains bioceramics that help increase blood circulation, relieve muscle tension, and hydrate the skin, contributing to better mental and physical well-being.

Can I see the mattress before buying?

Yes, you can visit our showroom to test different mattresses.

What warranty options are available for your mattresses ?

We offer a range of warranty options depending on the brand and model of the mattress. Most of our mattresses come with warranties that cover manufacturing defects, typically ranging up to 10 years. Please refer to the warranty section on each product page on our website for specific details regarding the warranty terms for the mattress you are interested in.

Do you offer international delivery to the GCC region?

Yes, we offer delivery services to the GCC region, including Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar. For more details on shipping rates and times, please visit our delivery information page on our website.

What delivery options are available within the UAE and to other GCC countries?

For customers in the UAE, we offer standard and next-day delivery options. For deliveries to other GCC countries, (2-5 working days). Detailed information about delivery times, costs, and logistics for both local and GCC shipments can be found on our shipping information page on our website.

What are the shipping and return policies for international deliveries to the GCC?

For GCC deliveries, we offer tracked shipping options. If you need to return an item, please contact us within 14 days of receipt. Note that international return shipping costs are the responsibility of the customer, unless the item is defective. Detailed information about shipping and return procedures can be found on our shipping and returns page on our website.

How can I track my order or delivery status?

You can track your order through the tracking link provided in your order confirmation email or by logging into your account on our website.

What happens if I need to reschedule my delivery?

You can reschedule your delivery by contacting our customer service at least 48 hours before the scheduled delivery date.

Can I change my order after it has been placed?

Order modifications are possible within 24 hours of placing your order. Please contact customer service for assistance.